Support

Do you need help or support?
Give us a call.
+49 (0)30 747 828 26

luckycloud is not just any storage Cloud.

We also offer professional support and individual solutions.
We will set up an account according to your personal needs and are happy to answer any questions you may have.

If you need support concerning the Remote Desktop, please download the software for this.

luckycloud Remote-Client download:

luckyStorage


Here is an overview of the synchronisations function in luckycloud.


Download the newest version of the sync-software for your device.

luckycloud uses the open source software from Seafile to synchronise files on the cloud.

  • Sign in and navigate to your DASHBOARD
  • Click on the green "i" on the luckyStorage tiles

Klicke auf das grüne i in der luckyStorage Kachel

  • Then click on "Sync-App einrichten"
  • Then choose your operating system and start the download.

Then choose your operating system and start the download.

Seafile Sync-Software installation.
Standard-Library

During the installation, you will be asked for the pathway Standard-Bibliothek This standard library will be created as Ordner (seafile) on your computer.


WARNING: It is not reccomended to use eigene Dokumente Documents or eigene Dateien Files as paths bacause this can cause conflicts.


Connect to luckycloud
Connect to luckycloud

  • Please enter your account information into the given fields.


Please enter your account information into the given fields.

  • Choose a name for your device (for example homebase)


After installing the software, and adding your luckycloud accoutn you can begin with your file synchronisation dashboard.tutorial.storage.text18: Synchronise files with luckycloud


Sync your files with luckycloud

Here, you can see your online libraries, as well as libraries which other luckycloud users have shared with you.

Here, you can see your <strong>online libraries</strong>, as well as libraries which other luckycloud users have shared with you.

  • Connect directly to the online storage by clicking on "storage.luckycloud.de"

direkt mit deinem Online speicher zu verbinden

  • Create an online library by clicking on "new library"


Create an online library by clicking on

  • Go back to your local seafile client and click refresh
  • Libraries with an orange cloud are not synchronised


Libraries with an orange cloud are not synchronised

With luckycloud you can either choose a central synchronisation location (standard library) or your own existing local folder structure to synchronise in the cloud.


There are 2 options for synchronising your files.


Option 1:

Download an online library and synchronise it with your computer


Online Library ---> with any local folder

Online Library ---> in the local standard library


Option 2:

Or synchronise an existsing local folder


Any local Folder ---> with online library


Option 1: Online Library ---> with any local folder


  • Open the Seafile Client on your computer
  • Right click on the online library

Right click on the online library

  • then click "Download and Synchronise"

then click

  • then choose "Synchronise with existing folder"

then choose

  • Click on "choose" and pick the pathway of the local folder you wish to synchronise.
  • Wait until the synchronisation has finsihed, a green tick till appear.

Wait until the synchronisation has finsihed, a green tick till appear.

All your files are synchronised!



Option 1: Create an online library automatically


  • Open the Seafile Client on your computer
  • Open you local file explorer
  • Choose or create a folder on your computer
  • Drag the folder into bottom of the sync client

Drag the folder into bottom of the sync client

  • Confirm the pop up dialog box
  • To encrypt your folder, a password is necessary
  • End to End encrytion is only possible with a encrypted library

End to End encrytion is only possible with a encrypted library

Your online library has been created online and synchronised with a local folder!

luckyMail


luckycloud doesn't only offer a Web-IMAP-Client, you can also easily embed your luckycloud Email Address in your desktop or mobile client using IMAP or POP.


Embedding your luckycloud Email Address


  • Sign in to luckycloud and navigate to your DASHBOARD
  • Click on the green "i" on the luckyMail tiles

Klicke auf das grüne i in der luckyMail Kachel


  • Click on "retrieve E-Mails", which opens an Info Modal dialog box
  • Copy the server information

For example: dashboard.tutorial.mail.text8: IMPORTANT: If you are asked for your username, please enter your whole email address

Copy the server information


dashboard.tutorial.mail.text8

collegecontent

luckyWEBDAV


luckycloud offers a WebDAV interface, so that you can access non encrypted libraries.
We reccomend using the Sync Client to securely synchronise your data


luckyWEBDAV Overview


  • Sign in to luckycloud to navigate to your DASHBOARD
  • Click on the green"i" on the luckyStorage tiles

Klicke auf das grüne i in der luckyStorage Kachel


  • Click on "luckyWEBDAV" to connect.
  • Enter your luckyCloud account details

  • Benutzername: your luckyCloud email address
  • Password: your luckycloud password

Or copy this link into your app:

luckyWEBDAV: https://storage.luckycloud.de/seafdav

Finding paths on luckyWEBDAV

If you want to find a specific library, folder or file, just enter the full path statement. Here is an example:

The file you want is called "Testfile", which is in the "Test Folder" which is in the "Test Library". Your path statement should look like this:

https://storage.luckycloud.de/seafdav/Testlibrary/Testfolder/Testfile


IMPORTANT: The path statement is case sensitive!

Access should be easy if you have done all this correctly.

History- und Snapshot-Function


luckycloud offers a useful funtion, which allows you to keep track of and if necessary undo any changes made within a library. dashboard.tutorial.history.text2: luckycloud History- und Snapshot-Functions


dashboard.tutorial.history.text2


  • Sign in and navigate to your luckystorage
  • Click on the library you want to look in to
  • On the right hand side, click on the clock symbol
On the right hand side, click on the clock symbol


  • A list of all changes will open
  • Click on "Detail", to find out more about the changes

Click on

luckycloud Snapshot-Function

luckycloud doesn't only offer you maximal privacy. It is also almost impossible to accidentally delete any files. Every change is saved as a versioning file and can be restored so long as you don't delete your recycle bin

  • Click inside the "history page" at the top of the "snapshot link"

Click inside the

  • Here, you can see all snapshots

Here, you can see all snapshots

  • Hover your mouse over the storage status (snapshot) and click view
  • Click "Restore" to return to this status

Creating Snapshots and File history

Due to confidentiality laws, it is possible that Snapshots or History cannot be kept forever and in some cases cannot be created at all.

  • Sign in to luckycloud and naviagte to luckyStorage
  • Click on the library you want to look in to
  • Click on the Settings Symbol (cog) in the top right hand corner dashboard.tutorial.history.text19: A list of settings will open, which gives you full control over your files

Click on the Settings Symbol (cog) in the top right hand corner dashboard.tutorial.history.text19: A list of settings will open, which gives you full control over your files

  • dashboard.tutorial.history.text19


IMPORTANT: With more control, comes great responsibility. Be aware of some functions, which you can't undo and be careful with these options.

Contact

Want to know more?
Send us an email!

hello@luckycloud.de

Write us an email

We look forward to your message and will respond as soon as possible.