Berlin, March 02, 2021. The Berlin cloud provider luckycloud is the test winner of the German Service Award 2021 in the category "Internet & Cloud - Service by phone and e-mail". This is the result of the service study conducted by the German Institute for Service Quality, which tested 23 cloud providers on behalf of the news channel ntv.
"The competent employees of the cloud provider luckycloud shine with sovereign consultations and inform callers correctly, completely and in a structured manner," concluded the German Institute for Service Quality. As a result, luckycloud secured first place in the evaluation. "In a digital and automated world, personal contact with users quickly falls by the wayside. Customers from medium-sized businesses in particular complain about not receiving individual advice from large providers and getting help when it is needed. This is another area where luckycloud has its strength," explains luckycloud founder and CEO Luc Mader. In addition to the functional maturity and intuitive usability of a cloud solution as well as high security standards, service quality and accessibility are also decisive criteria for companies when selecting a provider. "For us, the focus is on the customer's wishes. This applies to the uncompromising security of the data just as it does to the service. We are proud that we are able to convince our customers - and also the expert jury of the German Service Award - with this dedicated service."
luckycloud offers various services for encrypted data exchange and secure communication via its eponymous hosting platform - free of mind manipulation and data monetization. For this, luckycloud relies exclusively on open source software, operates its own, highly available server infrastructure in Germany and encrypts all data on the client side. This means that 100 percent of the key sovereignty remains with the user. In addition, the company designs customized solutions that are billed on an as-needed basis.
The German Service Award 2021 will be presented in a total of 27 categories. In the "Internet and cloud - service by phone and e-mail" category, a new evaluation of the cloud provider and Internet and triple-play provider studies was carried out. The German Institute for Service Quality evaluated a total of 23 companies on the basis of 450 service contacts. The service quality of each company was determined using undercover telephone and e-mail tests. Key criteria were thereby apart from waiting times also the authority as well as friendliness of the coworkers..
more information: www.luckycloud.de-